4h / 24h / 48h services contract

QZ Premium 4 Hr VPN Service


• 7:00 AM – 7:00 PM
• Unlimited Support requests
• Live Trouble shooting Priority
• Priority dispatch
• Same day shipment Request
• Request for replacement Priority Level 1
• On Line Live Reporting (Dashboard)
• Mean time to Respond 15 minutes
• Automatic Escalation
• Pro-active Monitoring
• Maintenance Spare
• Same day Internet DSL modem Replacement
• 4 hour Mean time to Repair Priority

24 Hour Support 7 days a week 365 Days a year QZ Priority Support


• 7:00 AM – 7:00 PM
• Unlimited Support requests
• Live Trouble shooting Priority
• Priority dispatch
• Overnight shipment
• Request for replacement must be received by 1:00 EST, Monday-Friday
• On Line Live Reporting (Dashboard)
• Available for purchase during product warranty period.
• Automatic Escalation
• Pro-active Monitoring
• Maintenance Spare
• Mean time to Respond 30 minutes

48 Hour Priority Service Assistance


• Mean time to Respond 30 minutes
• Assistance support available During Business hours 5 days a week (800 Number)
• Dashboard Reporting Status
• Priority Dispatching five days a week
• Overnight shipment
• Request for replacement must be received by 1:00 EST, Monday-Friday
• Service Spare warehousing
• Available for purchase during product warranty period


* Overnight and expedited shipments are based on product availability.

* Next day shipments are limited to delivery within North America only.

** Certain Conditions apply (PAVPN services Only)

Request your package qzcontractsupport@questzones.com
Call and ask to speak to one of our consultants 450-430-3097