Cyberclinic

SERVICES

-E-Mail support

*Installation & configuration
*E-mails issues  

E-mail software suport:

·  Outlook

·  Outlook Express

·  Windows Mail

·  Thunderbird

·  Incredimail

·  Evolution

·  Eudora

·  Netscape Mail

 -Anti virus

*Software installation
*Software updatel
*PC virus scan session

 

-Anti spyware

*Software installation
*Software updatel
*PC spyware scan session

 

-PC Optimization

*Verification of PC specifications
*Installation of Windows updates

System clean up

·  Validation of temporary files

·  Storage or elimination of useless start files

·  Removal of no longer used files

·  Clean up or desactivation of functions in the tool bar

*Existing Antivirus and Anti-spyware updates
*Verification of existing Internet browser
*Vérification of existing firewall permissions. Same for for the existing antivirus and anti-spyware
*Quick Scan Disk  of hard disk
*Virus and Spywares detection session
*Defragmentation of hard disk  

-PC & Network security

*Firewall Installation
*Firewall Configuration
*Wireless security (WEP, WAP, MAC filters)
*Secure ports configuration

 

-DRIVERS SUPPORT & INSTALLATION

*Audio card aUDIO cardAA
*CD/DVD player

* Mouse
* Key board

* External hard disk and USB key

* Other USB products (GPS, MP3, etc.)

-Installation and configuration of small routers

*Configuration of routers ( Also wireless routers)  

 

-Various software Installation  

*Installation & configuration of properly licensed softwares

Internet browsers :

·  Internet Explorer

·  Firefox

·  Opera

·  Sea Monkey

·  Chrome

 

-Support réseaux

* PC Configuration on network

 

WHAT WE SUPPORT AND CAN HELP YOU WITH

• Windows Vista
• Windows XP
• Windows 2000
• Windows 98
• Windows 7

Security

Remote access is a very secure process based on the following :

• You set up the remote assistance session to enable our technician to work on our Pc
• You can cancel the session at any time
• Your session is totally secure (SSL 256 bits protocol)
• You may follow the technician's work on screen by visualizing where the mouse prompt is going and what files or codes are being opened.

1-OPENING YOUR FILE

*Call us at Cyberclinic at 450-430-3097. Our client service desk will proceed with obtaining the required information to open your file and help you with selecting the best type of service to address your needs.

*Should you be an existing client at QZ, please proceed to step 2.  

 2-CHAT ROOM

*Your file has been opened. You now have access to the icon applet that will enable you to open a session with our technical service desk.

3-ESTABLISHING A WORKING SESSION

*A message will appear on your screen asking you to give permission to our technician to enter your PC or server to start a working/servicing session.

 4-WORK IN PROGRESS

*Our technician is now working on the issue you called for and will keep you informed of his progress.

 

CYBERCLINIC  (The SERVICE)

TERMS and CONDITIONS  

The CYBERCLINIC service is offered by Questzone.net, Inc. with offices at 8 Rue Roux, Saint Therese, QC. J7E 1L3. Tel. no 450 430 3097. All email communications should be addressed to cyberclinic@questzones.com 

Service Description 

The Cyberclinic service provides an on line remote computer support service for the following:  

• Operating system,
• Email,
• Browsers,
• Firewall,
• Routers,
• Drivers,
• Anti Virus,
• Anti Spyware,
• Parental control,.  
• Software installation
• On line courses

 

Please see the end of this document for details on supported services. 

Access

Access to the Cyberclinc service can be accomplished in 3 different ways and must be initiated by the client: 

1) Inputing a Questzones provided CD into your computer and installing the Cyberclinic software  

2) Downloading the Cyberclinic software from the Questzones web site and installing the software 

3) Calling Questzones support, who will guide you on how to access the service. 

Note: only PCs with a Windows operating system are supported. MAC is currently not supported.

 COSTS

Cyberclinic service is sold on an hourly basis. The current hourly rates can be viewed on the Questzones web site at WWW.QUESTZONES.NET

 

Note: all costs are in Canadian dollars. 

Permitted Users
The SERVICE may be used only by persons who have reached the age of majority or legal age in their jurisdictions and who can form legally binding contracts under applicable law. The SERVICE may not be used by persons in jurisdictions where access to or use of The SERVICE or any part of it may be illegal or prohibited. It is solely your responsibility to determine whether your use of The SERVICE is lawful, and you must comply with all applicable laws.

Proprietary Rights
The SERVICE and all information (in text, graphical, video and audio forms), images, icons, software, design, applications and other elements available on or through The SERVICE are the property of Questzones and are protected by Canadian and international copyright, trade-mark, and other laws. Your use of The SERVICE does not transfer to you any ownership or other rights in The SERVICE or its Content.

Disclaimers, Liability Exclusion and Indemnity  

IN NO CIRCUMSTANCES SHALL QUESTZONES, ITS AFFILIATES, OR ANY OF ITS RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS, AGENTS EMPLOYEES, CONTRACTORS OR LICENSORS (THE “QUESTZONES PARTIES”) BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING WITHOUT LIMITATION SYSTEM DAMAGE, OR LOSS OF DATA, PRIVACY, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, (i) THE DOWNLOADING, INSTALLATION OR USE OF THE CYBERCLINIC ONTO YOUR COMPUTER, (ii) THE REMOTE CONTROL SERVICES PROVIDED WITH THE CYBERCLINIC, (iii) ANY INTERRUPTION TO USE OF THE REMOTE CONTROL SERVICE, OR (iv) ANY CONTENT OBTAINED FROM OR THROUGH THE REMOTE CONTROL SERVICE, EVEN IF THE QUESTZONES PARTY(IES) FROM WHICH DAMAGES ARE SOUGHT HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

QUESTZONES DOES NOT ACCEPT ANY LIABILITY FOR YOUR USE OF THE SERVICE. YOUR USE OF THE SERVICE IS AT YOUR OWN RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AND INCLUDING WITHOUT LIMITATION IMPLIED REPRESENTATIONS, WARRANTIES OR CONDITIONS OF OR RELATING TO ACCURACY, ACCESSIBILITY, AVAILABILITY, COMPLETENESS, DURABILITY, ERRORS, FITNESS FOR A PARTICULAR PURPOSE, LACK OF NEGLIGENCE, MERCHANTABILITY, NON-INFRINGEMENT, PERFORMANCE, QUALITY, RESULTS, SECURITY, SERVICE, TIMELINESS, TITLE, UNINTERRUPTED SERVICE, VIRUSES OR WORKMANLIKE EFFORT, ALL OF WHICH ARE HEREBY WAIVED BY YOU AND DISCLAIMED BY QUESTZONES TO THE FULLEST EXTENT PERMITTED BY LAW. THE OPERATION OF THE SERVICE MAY BE AFFECTED BY NUMEROUS FACTORS BEYOND THE CONTROL OF QUESTZONES AND MAY NOT BE CONTINUOUS OR UNINTERRUPTED OR SECURE.

YOU ARE SOLELY RESPONSIBLE FOR: (A) OBTAINING, CONFIGURING AND MAINTAINING ALL COMPUTER HARDWARE, SOFTWARE, TELEPHONE SERVICES, AND OTHER EQUIPMENT AND SERVICES NECESSARY FOR YOU TO ACCESS AND USE THE SERVICE; (B) SCANNING FOR AND PREVENTING THE RECEIPT AND TRANSMISSION OF VIRUSES, TROJAN HORSES, WORMS OR OTHER DESTRUCTIVE OR DISRUPTIVE COMPONENTS; AND (C) MAINTAINING A COMPLETE AND CURRENT BACKUP OF ALL OF THE DATA CONTAINED ON YOUR COMPUTER SYSTEM PRIOR TO ACCESSING OR USING THE SERVICE.

QUESTZONES WILL NOT UNDER ANY CIRCUMSTANCES BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY LOSS OR DAMAGE ARISING FROM, CONNECTED WITH, OR RELATING TO THE USE OF THE SERVICE (WHICH INCLUDES ALL CONTENT, INFORMATION, PRODUCTS AND SERVICES AVAILABLE ON OR THROUGH THE SERVICE) BY YOU OR ANY OTHER PERSON, INCLUDING WITHOUT LIMITATION ANY LOSS OR DAMAGE ARISING FROM, CONNECTED WITH, OR RELATING TO ANY DELAY OR FAILURE IN PERFORMANCE CAUSED BY CIRCUMSTANCES BEYOND QUESTZONES'S REASONABLE CONTROL.

YOU WILL INDEMNIFY, DEFEND AND HOLD HARMLESS QUESTZONES FROM AND AGAINST ANY AND ALL CLAIMS AND PROCEEDINGS DIRECTLY OR INDIRECTLY ARISING FROM, CONNECTED WITH OR RELATING TO YOUR USE OF THE SERVICE (INCLUDING WITHOUT LIMITATION YOUR SUBMISSION OR POSTING OF MATERIALS TO THE SERVICE) OR ANY NEGLIGENCE, MISCONDUCT, OR BREACH OF THIS AGREEMENT BY YOU OR ANY PERSON FOR WHOM YOUR ARE RESPONSIBLE. IN THIS AGREEMENT, “CLAIMS” MEANS THIRD PARTY CLAIMS, COUNTERCLAIMS, COMPLAINTS, DEMANDS, CAUSES OF ACTION, LIABILITIES, OBLIGATIONS, DAMAGES, LEGAL FEES, COSTS, EXPENSES, AND DISBURSEMENTS, INCLUDING WITHOUT LIMITATION REASONABLE ATTORNEYS' FEES AND COURT COSTS, OF ANY NATURE OR KIND, WHATSOEVER AND HOWSOEVER ARISING, WHETHER KNOWN OR UNKNOWN, WHETHER IN LAW OR IN EQUITY OR PURSUANT TO CONTRACT OR STATUTE; AND “PROCEEDINGS” MEANS THIRD PARTY ACTIONS, SUITS, PROCEEDINGS, AND HEARINGS OF ANY NATURE AND KIND IN ANY COURT OF LAW OR EQUITY OR BEFORE ANY ARBITRATOR OR OTHER BODY, BOARD OR TRIBUNAL.

The exclusion of certain warranties and the exclusion or limitation of certain liabilities is prohibited by law in some jurisdictions. Such limitations may apply to you.

Questzones does not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability or any other representation about any Third-Party Site or its content. A link to a Third-Party Site on the Web Site does not constitute sponsorship, endorsement, approval, representation, warranty or responsibility for any Third-Party Site, or the products or services offered through any Third Party Site.

Personal Information Protection
Questzones collects, uses, and discloses your personal information in accordance with its Privacy Policy, which is available here. Questzones may change the Privacy Policy from time to time at its sole discretion. By accepting this Agreement, and each time you use The SERVICE, you consent to Questzones's collection, use and disclosure of your personal information in accordance with the Privacy Policy as it then exists without any further notice or any liability to you or any other person.

Applicable Laws
The SERVICE is controlled by Questzones from St-Therese, Quebec . This Agreement, your use of The SERVICE, and all related matters are governed solely by the laws of Quebec , Canada and applicable federal laws of Canada.
 

 

Products Support

Category

Product Name

 

Category

Product Name

Emails Softwares

Ø      Outlook

Ø      Outlook Express

Ø      Windows Mail

Ø      Thunderbird

Ø      Incredimail

Ø      Evolution

Ø      Eudora

Ø      Netscape Mail

 

Browsers

Ø      Internet Explorer

Ø      Firefox

Ø      Opera

Ø      Sea Monkey

Ø      Netscape

 

Antivirus

Ø      Norton (Symantec)

Ø      McAfee

Ø      Avast

Ø      Kaspersky

Ø      Nod32

Ø      Trend Micro

Ø      Panda

Ø      BitDefender

Ø      Antivir

Ø      AVG

 

Anti-Spywares

Ø      Spybot

Ø      Ad-Aware

Ø      Norton (Symantec)

Ø      McAfee

Ø      Windows Defender

Firewalls

Ø      Sonicwall

Ø      Windows Firewall

Ø      Avast

Ø      ZoneAlarm

Ø      Kerio

Ø      Symantec

Ø      BlackIce

Ø      McAfee

 

Routers

Ø      Sonicwall

Ø      D-Link

Ø      Linksys (Cisco)

Ø      Netgear

Ø      Trendnet

Ø      SMC

Ø      Belkin

Drivers Support

Ø      Sound Cards

Ø      Video Cards

Ø      Network Cards

Ø      Disk/CD players

Ø      Mouses

Ø      Keyboards

Ø      Storage (USB Keys, External HD)

Ø      Some other USB products (GPS, MP3 Players, etc.)??

 

Parental Control

Ø      Net Nanny

Ø      CyberPatrol

Ø      McAfee

Ø      Safe Eyes

Ø      Bsafe Online

 

 

ITEMS NOT SUPPORTED

-         Questzones online support accepts only Windows 98/2000/XP/Vista (no Windows 95 or Milleniuim)

-         No peer to peer support

-         No hardware selling

-         No MacIntosh/Linux/Unix support

-         Equipment containing only legal licensed softwares (including Windows series)

 

You may have questions to address us regarding our Cyberclinic sevice? Please contact us at 450-430-3097 or use the form herewith to send it to us.

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